analysis

Human contact matters in CX, ServiceNow study finds

06 Apr 2026 1 source

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional connections with customers.

Sources

Human contact matters in CX, ServiceNow study finds

No Jitter 06 Apr 2026

As AI-powered CX proliferates, organizations should use it to amplify what human agents are good at — developing emotional connections with customers.