Intercom has announced the expansion of its AI agent, Fin, into sales, moving the tool from a support assistant to a full customer-facing agent. With AI becoming the primary interface for all customer interaction, this shift positions a single agent to manage conversations across the entire lifecyc
Intercom has announced the expansion of its AI agent, Fin, into sales, moving the tool from a support assistant to a full customer-facing agent. With AI becoming the primary interface for all customer interaction, this shift positions a single agent to manage conversations across the entire lifecyc