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Is it possible to capture multiple lines in a custom field for reporting?

Two fold question for both within WFM and in Analytics - WFM- we are started exploring the extension tracking and we know theres the option to tie the extension activity to whatever last ticket they worked on. I have found WFM pretty limited when it comes to supporting day to day managers. The scena

• Is it possible to capture multiple lines in a custom field for reporting?

  Reddit r/Zendesk 20 Oct 2026

  Two fold question for both within WFM and in Analytics - WFM- we are started exploring the extension tracking and we know theres the option to tie the extension activity to whatever last ticket they worked on. I have found WFM pretty limited when it comes to supporting day to day managers. The scena

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