Posting in case anyone is being pushed to consolidate internal IT onto Zendesk by their CS team. 900 person org. Parent company on Zendesk for CS 5+ years. Last year leadership pushed IT onto Zendesk too. Licensing math worked on paper. 13 months in we pulled IT off. What I would warn about: Zendesk
Posting in case anyone is being pushed to consolidate internal IT onto Zendesk by their CS team. 900 person org. Parent company on Zendesk for CS 5+ years. Last year leadership pushed IT onto Zendesk too. Licensing math worked on paper. 13 months in we pulled IT off. What I would warn about: Zendesk