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Service Incident - April 22, 2026 - Knowledge | Pod 27

SummaryOn April 22, 2026 from 10:15 UTC to 20:58 UTC, Guide (Help Center) customers on pod 27 experienced failures and delays when publishing or updating Knowledge articles, with article changes not being processed until the backlog cleared.TimelineApril 22, 2026 18:29 UTC | April 22, 2026 11:29 AM

• Service Incident - April 22, 2026 - Knowledge | Pod 27 - Customer articles not updating in the Help Center

  Zendesk Service Notifications 29 Apr 2026

  SummaryOn April 22, 2026 from 10:15 UTC to 20:58 UTC, Guide (Help Center) customers on pod 27 experienced failures and delays when publishing or updating Knowledge articles, with article changes not being processed until the backlog cleared.TimelineApril 22, 2026 18:29 UTC | April 22, 2026 11:29 AM

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