← Back to news

Service Incident - August 19, 2026 - Support | All Pods

SummaryOn August 19, 2026, from 06:27 UTC and 08:09 UTC, some customers using third-party apps and certain Support apps across all Pods experienced app failures, 503 errors, and request timeouts. Contact Center login and integration functionality was also impacted. Timeline August 19, 2026 08:00 AM

• Service Incident - August 19, 2026 - Support | All Pods - Failures for 3rd-party apps

  Zendesk Service Notifications 03 Sep 2026

  SummaryOn August 19, 2026, from 06:27 UTC and 08:09 UTC, some customers using third-party apps and certain Support apps across all Pods experienced app failures, 503 errors, and request timeouts. Contact Center login and integration functionality was also impacted. Timeline August 19, 2026 08:00 AM

• Announcing ticket merge enhancements
  1 source 01 Sep 2026
• Announcing the Universal Connector as an external content source for use across knowledge experiences
  1 source 02 Sep 2026
• Announcing the general availability of multi-recipient email tickets
  1 source 01 Sep 2026
• JAMS Software Launches JAMS Incident Management for On-Call Alerting and Escalation
  1 source 01 Sep 2026
• Announcing new BambooHR and Shopify actions for action flows
  2 sources 01 Sep 2026