On 20 January 2026, Sunshine Conversations experienced a service incident affecting all pods where WhatsApp attachments (images and audio) failed to deliver between 13:48 and 16:29 UTC due to a third-party service issue; whilst the fix was deployed within three hours, missed attachments could not be recovered and end-users must resend them. Separately, Zendesk is conducting scheduled maintenance across multiple pods (Pods 15, 18, 19, 25, and 30) throughout February and March 2026 to rehome Messaging and Sunshine Conversations customer accounts to the same data store as Support accounts, which will cause brief 20-minute outages within announced maintenance windows and requires customers with Content Security Policies to allowlist *.zendesk.com and update API endpoints accordingly.
Zendesk will perform critical maintenance which will impact performance for some accounts on Pod 25 from March 24-26 2026, during the times listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who have been
SUMMARYOn January 20, 2026, from 13:48 UTC to 16:29 UTC, customers using the WhatsApp integration via Sunshine Conversations experienced issues where attachments, such as images and audio, were not received. Due to this disruption, attachments sent during the incident were not delivered and must be
Zendesk will perform critical maintenance which will impact performance for your account on Pod 19 from Feb 17-20 2026, during the time listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who have been not
Zendesk will perform critical maintenance which will impact performance for some accounts on Pods 25, 30, 18, 15 from Feb 3-12 2026, during the times listed below. Affected products: Messaging & Sunshine Conversations Customers Affected: Zendesk Messaging and Sunshine Conversations customers who