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Voice AI Cannot Just Answer Calls. It Has to Resolve Them

15 Jul 2026 1 source

Voice AI is becoming a more serious part of the enterprise customer service conversation. Legacy IVR systems are still frustrating and earlier versions of bots often created more irritation than relief. But the market is changing. According to Dmitry Timofeev, Director of Product at Parloa, early e

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Voice AI Cannot Just Answer Calls. It Has to Resolve Them

CX Today 15 Jul 2026

Voice AI is becoming a more serious part of the enterprise customer service conversation. Legacy IVR systems are still frustrating and earlier versions of bots often created more irritation than relief. But the market is changing. According to Dmitry Timofeev, Director of Product at Parloa, early e