Web Widget experienced a scrolling malfunction on 29 January 2026 from 16:32–16:52 UTC when a video playback update inadvertently disabled the scrollbar, preventing users from continuing conversations; the issue was resolved by reverting the change and customers were asked to refresh their browsers. Zendesk has also redesigned the "Generated by AI" disclosure in Web Widget to reduce visual clutter by moving the label from per-message footers to the AI agent name, rolling out automatically to all customers by 23 March 2026 with no action required on your part.
Announced on GA rollout starts GA rollout ends March 23, 2026 March 23, 2026 March 23, 2026 Today we’re announcing a visual redesign of the “Generated by AI” disclosure in the messaging Web Widget. This update reduces visual clutter while keeping disclosures clear and compliant. What is changing? Wh
SUMMARYOn January 29, 2026 from 16:32 UTC to 16:52 UTC, customers experienced issues with the Zendesk Web Widget where the scrollbar was not visible or functioning correctly. This prevented users from scrolling within the widget, thereby blocking their ability to continue conversations or submit res
Zendesk will perform critical maintenance which may impact performance for your account on all Pods on Jan 24, 2026, during the time listed below. Affected products: Messaging - Zendesk Web Widget Customers Affected: All Zendesk Messaging and Sunshine Conversations customers using the Web Widget may