Agentic AI is pushing retail customer experience beyond the limits of scripted chatbots, and Gilbert Gooijers, Managing Director and Chief Operating Officer at CM.com, says the shift is closer than many leaders think. In conversation with CX Today’s Nicole Willing, Gooijers breaks down what makes ag
Agentic AI is pushing retail customer experience beyond the limits of scripted chatbots, and Gilbert Gooijers, Managing Director and Chief Operating Officer at CM.com, says the shift is closer than many leaders think. In conversation with CX Today’s Nicole Willing, Gooijers breaks down what makes ag