Pod 29 experienced a service disruption on 28 January 2026 from 16:48 to 18:15 UTC caused by a network delay at a partner cloud provider, which prevented customers from accessing archived tickets, running incremental exports, and using side conversations within Support. The issue was resolved after the cloud provider addressed the network connectivity problem, and Zendesk has implemented remediation measures including improved alert systems for connection and side conversation issues, and a review of why Pod 29 was uniquely affected compared to other pods in the same region.
SUMMARYOn January 28, 2026, from 16:48 UTC to 18:15 PM UTC, customers on Pod 29 experienced service disruptions affecting key Support workflows. Customers were unable to load archived tickets, run incremental exports, or access side conversations within Support.TimelineJanuary 28, 2026, 06:30 PM UTC
Hello! ZD Admin here, I'm looking for a way to flag side conversations with a tag when they are sent to a specific address, but coming up stumped. Anybody have thoughts/solution to marking these side conversations? submitted by /u/AdFine1982 [link] [comments]
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