← Back to news

Announcing a new permissions structure and greater granularity for teams in Zendesk WFM

Announced on Rollout on July 30, 2026 July 30, 2026 Zendesk is introducing a redesigned permissions configuration page and a new granular permission level for Teams in Zendesk Workforce Management (WFM). Admins can now configure permissions at a more granular level and, for the first time, grant rea

• Announcing a new permissions structure and greater granularity for teams in Zendesk WFM

  Zendesk Announcements 28 Jul 2026

  Announced on Rollout on July 30, 2026 July 30, 2026 Zendesk is introducing a redesigned permissions configuration page and a new granular permission level for Teams in Zendesk Workforce Management (WFM). Admins can now configure permissions at a more granular level and, for the first time, grant rea

• Announcing live call transcripts in the Zendesk Agent Workspace for Contact Center
  1 source 29 Jul 2026
• Announcing the ability to view live call transcripts in the Zendesk Agent Workspace
  1 source 29 Jul 2026
• Can Agentic AI Adoption Fuel ServiceNow's Next Phase of Growth?
  1 source 29 Jul 2026
• Endava and Upstream Works Launch Agentic AI Platform to Transform Enterprise CX
  1 source 29 Jul 2026
• Announcing the ability to view live Voice call transcripts in the Zendesk Agent Workspace
  1 source 29 Jul 2026