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Announcing enhanced call transfer experience for native Contact Center

Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 July 30, 2026 We're excited to announce enhanced call transfer capabilities in the native Zendesk Contact Center. Agents can now see availability information for other agents and queues before transferring calls, helping them make

• Announcing enhanced call transfer experience for native Contact Center

  Zendesk Announcements 28 Jul 2026

  Announced on Rollout starts Rollout ends July 29, 2026 July 29, 2026 July 30, 2026 We're excited to announce enhanced call transfer capabilities in the native Zendesk Contact Center. Agents can now see availability information for other agents and queues before transferring calls, helping them make

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