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Announcing required action to prepare third-party bot integrations for AI agent tickets to avoid duplicate tickets

Announced on Rollout on April 22, 2026 May 4, 2026 Starting May 4, 2026, Zendesk will enforce the creation of AI agent tickets for all bot-handled conversations, not just the conversations that are escalated to human agents.If you’ve integrated a third-party bot with your Zendesk account that is con

• Announcing required action to prepare third-party bot integrations for AI agent tickets to avoid duplicate tickets

  Zendesk Announcements 22 Apr 2026

  Announced on Rollout on April 22, 2026 May 4, 2026 Starting May 4, 2026, Zendesk will enforce the creation of AI agent tickets for all bot-handled conversations, not just the conversations that are escalated to human agents.If you’ve integrated a third-party bot with your Zendesk account that is con

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