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Service Incident - May 7, 2026 - Knowledge | Pod 18

SummaryOn May 7, 2026, between 09:50 UTC and 12:39 UTC, customers using Knowledge (Guide) on Pod 18 experienced issues accessing Help Center content, with both agents and end users encountering “access denied” errors resulting in a black screen.TimelineMay 7, 2026 10:45 UTC | May 7, 2026 3:45 AM PTW

• Service Incident - May 7, 2026 - Knowledge | Pod 18 - RBAC: access denied on Pod 18

  Zendesk Service Notifications 25 May 2026

  SummaryOn May 7, 2026, between 09:50 UTC and 12:39 UTC, customers using Knowledge (Guide) on Pod 18 experienced issues accessing Help Center content, with both agents and end users encountering “access denied” errors resulting in a black screen.TimelineMay 7, 2026 10:45 UTC | May 7, 2026 3:45 AM PTW

• Announcing the “noreply” string is now reserved for support addresses on Zendesk domains
  1 source 08 Jun 2026
• Announcing the native Zendesk Contact Center
  1 source 08 Jun 2026
• Release notes through 2026-06-05
  1 source 08 Jun 2026
• Service Incident - May 27, 2026 - Support and Chat | Pod 25
  1 source 05 Jun 2026
• Announcing the new Coaching dashboard in Zendesk QA
  1 source 05 Jun 2026