If you've ever tried to audit your Zendesk triggers by clicking through them one at a time, this is for you. 90 seconds. Sign in, connect your Zendesk, and start managing triggers properly. Beacon g...
Beacon connects to a Zendesk instance, pulls its entire configuration, and presents it as a unified, searchable interface. Users can browse, analyse, export to spreadsheet, and push changes back — wit...
Zendesk has announced that from 9th March 2026, anonymous ticket submissions via the help centre web form, Support SDK, and Web Widget (Classic) will require email verification before they’re processe...
Wherever you look, the people of the internet are enraged by the wave after wave of Zendesk related spam. We’re seeing discussed on the big social platforms, we’re seeing it cause a big fuss on Reddit...
Alright look. It’s 2026 and every day brings a new security disaster from a different business application vendor. Zendesk has a vast attack surface and is mission-critical for your organisation, so t...
We've seen widespread issues with spammers using Zendesk instances as a relay. This is something I've fixed at various businesses over the last few years. The primary problem is using placeholders suc...
You might have seen we've started a series where we evaluate and compare other platforms. The Youtube playlist is here and our article looking at BoldDesk is here. Someone asked recently "Which is the...
I’ve been a Zendesk guy for a while. I know my way around various systems and have other strings to my bow, but the Zendesk migrations and implementations are fundamentally what pays the bills at Delt...
In-depth BoldDesk review and comparison with Zendesk for support teams considering migration. We spent 3 weeks evaluating BoldDesk's platform, configuration, and migration process to help you decide...
Which platform is right for YOUR business? Which AI tool actually delivers? We're launching Deltastring Deep Dives - a new series where we test, compare, and review support platforms, chatbots, and A...
If you're a US-based B2B software vendor or service provider, your non-US clients are likely concerned about data sovereignty and geopolitical risks. This video covers the specific steps you should ta...
Voice AI was meant to be the future - but has it delivered? We look back at Zendesk's CX Trends Report predictions and what Apple's new Siri revamp with Google Gemini really means for customer service...
Last Year’s Voice AI Predictions Zendesk publishes an annual CX Trends Report, and I was reviewing last year’s predictions to see how that looks in hindsight. One prediction that Zendesk went big on w...
You may have spotted we had a brief pause in updates to this page. Deltastring news is collected and collated and the analysis generated on a physical machine under my desk. If you're interested in so...
Is your help centre performing as it should? We've done some research and see that many fail basic tests of accessibility and performance. We've got great ready-to-go and also custom themes for Zendes...
Is everybody (in the implementation consultant game at least) battling the AI perception/capability gap? There are tools that can really help to get stuff done, but it can't cover up for broken proces...