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BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

U.K. telecoms operator BT Group has reported record customer satisfaction scores as its digital transformation program continues to improve customer journeys and expand the company’s use of AI across its operations and service delivery. In reporting its earnings results for the financial year that e

• BT Touts Record Customer Satisfaction from Business Transformation as Salesforce Finds AI Agents Improve CX

  CX Today 21 May 2026

  U.K. telecoms operator BT Group has reported record customer satisfaction scores as its digital transformation program continues to improve customer journeys and expand the company’s use of AI across its operations and service delivery. In reporting its earnings results for the financial year that e

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